After I called in and scheduled an appointment to ...

After I called in and scheduled an appointment to replace my Toyota's rear brake at 10am on a Sunday, I noticed on their website that World Toyota only performs maintenance services on Sunday. I called their service line again the day before and confirmed I can be serviced on Sunday.

Last Sunday, I arrived at the service department around 9:50am, and waited 30 minutes before a service advisor approached me and informed me that they only do oil changes on Sundays. I was asked to come back on a weekday. I told him that I called twice to confirm that the brake can be replaced with my appointment. And I drove 30 minutes to get here and waited another 30 minutes, and it's too time consuming to do that again. He told me that World Toyota's service phone line is answered from Texas, and folks there only make appointments and don't know the service capacity. He insisted that I need to come back the other day.

I was not happy and asked to speak to his manager. Fortunately, the manager was able to find a technician who can do brake service. After another 3 hours waiting, the rear shoe was replaced, and I left the facility at around 1:30pm.