Kathleen Reynolds

Review of Larry H. Miller Toyota

First of all, my experience was very disappointing...

First of all, my experience was very disappointing. However, that being said, all has been made right. I have much enjoyed working with Alan, Lance, Mehdi, oh I forget Mehdi's boss's name and also Stacy who stopped in to say hello. These people made my experience more than a pleasure. It has restored my confidence. And I humbly apologized to Lance. I regret he took the brunt of my anger and frustration. He did not deserve that for my experience two years ago was in no way his fault. But there can be no fault in the treatment I was given. Especially by Alan. He spent time making certain I understood everything. Alan also spent time making certain I got the best possible deal. And I did not feel he was trying to compensate for what had happened prior. Nor did I feel that from any I associated with. I was also grateful for Mehdi seeing I understand the warranties packaging. It is nice to have the assurance I need not worry about the warranty expiring on the hybrid expenses. At my age, etc. such things are important. I had Toyota Tercel many years ago and truly loved it. My experience with the Prius has been just as good. I love the hybrid. I'm not a person that requires Sun roofs and electronics that tell me I'm nearing the edge of my lane. I am more than happy with this sweet little car. It will fulfill all my needs for many years to come. Thank you and everyone for all your help. Kathy Reynolds