I stayed last summer for a work conference. Check ...

I stayed last summer for a work conference. Check in was simple. The staff was courteous. I didn't like that there was an event downstairs and I could hear it in my room, but that was of no consequence. The problem was the room. Opened the door to be greeted by a warm, moldy smelling room. When I took off my shoes, I realized the smell was the carpet...it was soaking wet! Notified management and was told all rooms were booked so that I couldn't get a different room. After checkout, I answered the guest satisfaction survey and was contacted some time later and offered a $100 voucher to use on my next visit. It's 1 year later and I STILL have not received it. I even called and asked to have it resent. I was promised it would be here within a week...its now 6 weeks later. Sorely disappointed in Hilton new Orleans riverside.