V Patel

Review of Gemtel Green Network

Absolutely atrocious company. Do not sign up to th...

Absolutely atrocious company. Do not sign up to them. The cross-department communication and complaints process management is non-existent. I have called over 20 times, raised multiple complaints, received multiple commitments that my issue is being looked into but absolutely noone has done anything for 12 months! I have had and continue to have a faulty electricity meter, nothing has been done to fix this and I have no choice but to leave to another provider. I have been significantly overpaying on my usage as GNE have based my bills on ludicrously high estimates.

Save yourself the stress and go for a company that's competent, compassionate at a time of need (I am a NHS key worker and can little afford to stress over something like this) and willing to fix the problem.