Ross Haibeck

Review of Hilton Tucson El Conquistador ...

The resort was not bad itself, however trying to g...

The resort was not bad itself, however trying to get a call back from management is a nightmare. We were charged an extra$271 for a smoking fee, but there were no no smoking signs on our patio. We did not smoke in our room. They said it was on our reservation we made, but our distributor made the reservations, and we were not informed of these rules/regulation as we did not make the reservation. There were also employees who saw us and never said a word about it when we were on our patio. I have called 3 times, and have not gotten a call back or any answers. I feel this is a very sneaky way for them to line their pockets some more like my $5 can of soda.