If I could give this store 0 stars I would, but it...

If I could give this store 0 stars I would, but it isn't an option on Google. Where to start? We ordered a relatively large order of Special Order doors on-line via the website in St. Joseph, MO, over $1,000 worth. A few days after placing the order, we received an automated reply from the store tating our order was ready for pick up. Approximately 1 week had passed before we could get to the location to pick up our order (we are out of towners and it is approximately 1 hour drive for us) and once we had arranged to borrow a relative's truck and trailer we headed on our journey to pick up our doors. We finally get there and head to the back of the store where we met several guys in Menards uniforms that we provided our receipt to. We knew after just a few moments something was wrong, as they could find only a couple of items from our order and several employees were sent off to try and figure out where the doors had been placed. We waited every single bit of 2 HOURS for the employees, Manager, Assistant Manager to try and track down the order and all of them were scratching their heads as to why they could only find a few items from the order.After searching, they found 1 of the 13 doors in the clearance section with our name on it and the item had been damaged. They claimed they had no idea of the damage, and had never been notified of the issue by the employee who had pulled it from the truck. I was disgusted. Evidently training their employees, is not a top priority in this store or the employee who pulled the item from the truck would have realized that they 1) Should have Re-ordered the door, 2) Notified the customer of the damage to make sure they wouldn't waste a trip until the new shipment was in. Then, after 2 hours of searching and only being able to find 6 doors (1 of which was damaged) they try to tell us that WE PICKED UP our doors before we had even received the notice they were ready for pick up. When they pulled our receipt, they saw that five of our doors from our order had been scanned out and sold to another customer who had picked up previously in the week, and not a single employee could explain to us how or why that would have ever been allowed!! I was outraged! Between damaging part of the order with no notification, accusing of us of picking up part of our order, then watching security cameras and realizing some jerk of an employee sold our doors to another customer for whatever reason. Once again, with no notification to us!! This was a major BOTCHED job by Menard's in so many ways. I have never been a huge Home Depot fan which is why we have been venturing out and driving to Menard's but after today, Menard's ranked bottom of the totem pole in my book. After hourse of wasted time, and disapointment, all they could offer was to re-order the doors and deliver them to our address for free. NEWS FLASH: We wasted an entire day driving to your store, patiently waiting for you to find our order, and then driving back to Overland Park with no doors, wasted a tank of gas and day off of work for you not to correct the issue or offer a discount off the order because apparently, they cannot "compensate" for their mistakes even though they were very clear that it was absolutely their error and it was a big mistake. This store needs to get it together!! We will not be shopping at Menard's in the future. I believe in Big Business that care about the consumer. I do not expect for a company to never make mistakes but a lot can be said about a business that is willing to right their wrongs and do right by the consumer to keep them as a customer. This store, along with it's employees who have clearly had no training, do not care about the customer and when the ball is dropped BIG TIME and they are fully aware of their mistakes, they do not do what it takes to make things right with customers who are loyal to their store. With that sort of mentality, this store/company will never survive.