Lehrie Hayes

Review of Tri-Valley Bekins

My initial experance was great with a very underst...

My initial experance was great with a very understanding staff, we had to make a number of date changes which was handled with understanding.

Our problem is with the delivery of our belongings. We received a call from the driver on Friday evening saying he would be delivering our belongings on Sunday morning. This is when the problem started, he showed up but none of the other people that were to unload the truck. He made several calls but couldn't get in touch with anyone. He ended up hiring two 18 year olds off the street basically to unload our items along with us. The kids worked out great but REALLY trusting our items to two unknown kids off the street??? Very unprofessional! If we had known this would be self service we could have saved over $8,000. by renting a truck ourself.

To add insult, instead of offering some money off, I got an unspected increase in the bid. Really asking me for more money after what transpired?

I have yet to receive an apology.

I can't recommend Bekins based on my one and only experince with them, I do know I won't be using their service again.