Poor customer service. Floor person was inexperien...

Poor customer service. Floor person was inexperienced and misguided us instead of checking with Co worker. Same individual was later at checkout/cash counter. Proceeded to make a mess of nicely folded and expensive cashmere sweaters. Shoved them into a bag in crumpled state. I requested her to remove and fold properly. She tried but had no idea how to fold clothes. Made a total mess. Shows a total lack of training in customer service by Macy's.