Esther Sumner

Review of World Toyota

Maybe I just came on a bad day, but even though I ...

Maybe I just came on a bad day, but even though I had an appointment for my 5,000 mile service, it took OVER AN HOUR for them to just check me in!!! I had to sit in my car that entire time, and that was on a "slow day" (weekday afternoon). I had assumed (wrongly) that since I was just dropping my car off and not actually waiting there, I could just leave it, hand someone the keys, and head home. But nope. I had to wait, and my friend, who was going to drive me home, also had to wait, until they could 'check me in'. I finally checked in and went home, frustrated that I had to wait so long for a maintenance that didn't even include an oil change. But at least I would get a free carwash out of the deal, right? Nope again. When I came back in the evening to pick it up, it was out in the parking lot, just as dirty as when I left it. So I called to ask about the carwash and they told me I was supposed to ask for that when I checked in. Of course, how was I supposed to know this? The person checking me in never said anything about that. Needless to say, I am not returning to World Toyota for my service. I just took my car to Atlanta Toyota for my 10,000 mile service and it was a night and day difference. In fact, everything -- check in, service, and check out -- took an hour. And there was no confusion about the free carwash.