Milena Pak

Review of Staybridge Suites Times Square...

WORST HOTEL EXPERIENCE IN MY LIFE. First of all, t...

WORST HOTEL EXPERIENCE IN MY LIFE. First of all, the most unprofessional and rude receptionist. Not only she took forever with checking us in, but also didn t comply with the safety rule of wearing a mask inside the building. Secondly, the state of the hotel rooms is just not it, especially for the price we paid. In the first room we stayed in, the bathroom was completely clogged so it was impossible to take a shower. So they put us in another room, which actually ended up being occupied, so we just walked in on people (awkward). As a part of their apology, another (nice) receptionist guy changed our check out time for an hour later. However, the day of our check out the aforementioned rude lady came up to our room asking us to vacate it earlier than our upgraded check out time. Overall, if you wish to enjoy your stay, DO NOT STAY THERE.