Dijana Savic-Jambert

Review of Square Nine Hotel Belgrade

My husband and I stayed at Square Nine last summer...

My husband and I stayed at Square Nine last summer for two nights for our wedding. From a design perspective, this hotel is phenomenal, as well as the amenities. We unfortunately began our stay with a less than pleasant experience. Upon checking in before our wedding, we found out that we had been downgraded, despite having booked the room 4 months in advance. We were told that we would perhaps be able to be upgraded, but would have to wait until the next morning (wedding day).

Additionally, later that evening, we found out that the hotel did not take care of pressing my wedding dress and my husband's suit as they promised they would.There was some sort of miscommunication between the staff and they began to panic trying to find a dry cleaner that would be open at 6:30 on a Friday evening.

Ultimately, we got upgraded the following morning, just as all of the ladies were arriving at the hotel to prepare with me, so it was a bit chaotic. They did end up having our wedding attire pressed, though they lost a piece of my clothing.

Everything almost worked out except for the fact that we were ultimately charged for breakfast, even though we had that included in the price of our reservation.

We do love this hotel, but the level of service was below par, even if everyone was very friendly and did try to rectify the situation. It just seemed like there was a of miscommunication, misunderstanding, and confusion on the part of the staff. That doesn't seem like the quality found in a 5 star hotel.