Left them on august, just after finding a better d...

Left them on august, just after finding a better deal (I went with Bulb, good so far)

They invoiced me in the same month, asking for double what I usually pay, which I did understand after looking at the breakdown.





I feel they are making a point of trying to punish customers who are not able to pay their bill in full and are clearly not willing to work at all with their customers even to the most reasonable suggestions.

I'm trying to get a final response from them so I can escalate their behaviour to the utilities ombudsman, but even toady when I've called to try and resolve the advisor told me first "you'll have to wait for a 4/5 day callback" and seemed insistent on telling me that I couldn't wait for someone to resolve. After insisting I wanted to resolve today they finally put me on to someone from the complaints team, who seems to simply be fixing the error and doesn't really seem to understand the nature of her business's conduct.