I wish I could give negative stars. "Customer serv...

I wish I could give negative stars. "Customer service" is absolutely horrible on a good day. We have had our system since 10 Mar 2020 and have yet to be input for our detergents/soaps. When someone actually answers the phone, we are told it will be done within the week. That's IF someone answers the phone. Voicemails are NEVER returned. Example: I left a voicemail again this morning on the "Customer Service" option at 9:24 and I am still awaiting my return call. My wife spoke to someone on the Finance option after lunch (no one answered the "Customer Service" option line) and was told she couldn't speak to the manager because he had left for the day. I do not recommend doing business with Crystal Clear Concepts.

So here we are two weeks later. Still no response from anyone at Crystal Clear Concepts. I even left a message on the direct line for the manager. We did get our detergents last week but still no return call. I guess avoidance is how they deal with being jacked up. I dread having to deal with them when something fails on the equipment if this is how they react for simple detergent issues! Absolutely worst company to do business with.