We booked a couple wellness spa package for our an...

We booked a couple wellness spa package for our anniversary in June 2019. The package included spa and breakfast and we made all the payments during the time of booking(probably a month in advance)
Apart from the location, there is nothing special about this place, The spa service was ok, no complains. But the hotel itself is way too overpriced for the service they offer.
The rooms are just basic. We could not sleep all night due to people living on the floor above us. Don't know if they were dancing or running all night or if there was an elephant in that room. Finally the noise went down at 4 am and we got some sleep.

Getting the breakfast in the morning is what disappointed me the most. We were not given the breakfast coupon while we were checking in and were told that we can collect it the next morning. But when we went there next morning to collect the coupons, we were treated very skeptically. As if we were lying about it. They made us wait on the side for very long time while they were discussing things among themselves and double checking about our package. They did not give us the coupon but told us that they have made a call to the restaurant so we are good. But when we went to the restaurant, we found out that nobody had given any information about us and we were questioned, we explained everything again and were made to wait AGAIN while they had multiple discussions and phone calls AGAIN. We had to wait almost 30 mins.
It was so frustrating. We were simply trying to get breakfast which was included in the "COUPLE WELLNESS SPA" package which we had already PAID for. We felt humiliated. We did not go there to beg for free breakfast.
Both the reception and the restaurant staffs were rude. I would never spend so much money on places like this.