Really nice hotel presentation and everything went...

Really nice hotel presentation and everything went seemlessly with the company event. Dinner and the courses were well timed and the staff was really friendly. Our great experience was crushed the following morning after placing a room service order at 8:55am to start the weekend. We were told it would be an hour or less. 9:55 then 10:05am rolls around without coffee or breakfast. After a quick checkup with room service we were informed the meal had already the left building and was on the way to the room. At 10:45am we had to leave the hotel and couldn t wait any longer on breakfast. Ten minutes shy of two hours for three eggs, toast, bacon, coffee and OJ. Realist expectations is the reason my wife and I were disappointed. We did not expect this at a resort of this quality. Real sour taste to end the trip. On a side note the bar was completely overwhelmed and understaffed Friday night. The bartenders were busy focusing on cleaning glasses to serve versus getting drinks out at one point. Everyone dreaded getting drinks due to the wait. We didn t feel the hotel was prepared for the event.