WARNING to all guests, if you are booking a reserv...

WARNING to all guests, if you are booking a reservation and told you can cancel they will charge you a fee....... two days ago I book a reservation holding two rooms for New Years Eve, and was told I had until today to cancel. Called today to cancel and I am now told I will have to pay a $35 fee for each room held. The reservation Supervisor Mason was not very nice. What a shame, I really did like staying at this hotel chain!!!!!!!!!!!! Will not be staying at any of their resorts again.....all over $70, poor customer service! It is just an indicator of how you will be treated if you have a problem at the resort! The biggest disappointment is that we have spent a few thousand at their hotels and this is how they treat repeat customers.