Anna Musselman

Review of Larry H. Miller Toyota

Nice enough people, but they are terrible at setti...

Nice enough people, but they are terrible at setting correct timeframes for service. My oil change took ridiculously longer than what they initially told me, and I had to go hunt someone down twice and they gave me more inaccurate timeframes. If it s realistically going to be an additional 45 minutes, don t tell me it ll only be another 15. It s important to respect your clients time and have the decency to let them know when you are running behind so they can make arrangements accordingly. An oil change shouldn t take 4+ hours (which mine did), but if that s how long it will be at least tell me upfront so I don t waste my day.