Katherine Goodwin

Review of PetFirst Healthcare

DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!...

DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU WILL NOT GET YOUR MONEY BACK FOR ANYTHING, NOT EVEN THROUGH THE 30 DAY SERVIES WHEN YOU GET AN ANMIAL FROM THE HUMANE SOCIETY. THEY DO NOT CARE ABOUT THE CUSTOMER, THEY'RE FAX NEVER WORKS, THEY HANG UP ON CHATS, AND NO ONE CAN HELP YOU. I SUBMITTED A CLAIM SEVERAL TIMES SINCE AUGUST AND THEY JUST DENIED IT BUT I HAD TO SEND IT IN 7 TIMES TO 3 DIFFERENT PEOPLE!!!!!!!!!!!!!!!!!! PLUS IT IS SOMETHING THEY ARE SUPPOSED TO COVER!!!!!!!!!!!!! WHEN YOU CALL TO TALK TO SOMEONE NO ONE CAN EXPLAIN WHY THEY DON'T COVER IT ONLY THAT FOR SOME REASON IT'S NOT COVERED EVEN THOUGH IT WAS IN THE CONTRACT. I CAN NOT STRESS ENOUGH NOT TO USE THIS COMPANY AND PAY EXTRA TO GO SOMEWHERE ELSE. IT IS TRULY HORRIBLE CUSTOMER SERVICE AND NO CONSISTENCY IN CARE OR THE CONTRACT YOU SIGN.