shaun nelson

Review of Larry H. Miller Toyota

Went in for just an oil change with an appointment...

Went in for just an oil change with an appointment today. Showed up about 5 minutes early and got all checked in. I then sat in the waiting area for a full two hours after my appointment time with no word. Asked the service rep what was going on at that point and he informed me they were working on it now... Another 25 minutes before it was ready. They knocked off 40 bucks for leaving me hanging but I'd rather have my 2 1/2 hours back.