Worst experience ever in the service department, t...

Worst experience ever in the service department, they cannot be trusted, they do not keep their word, brought my 2015 Toyota Sienna in for a factory recall regarding the sliding doors which could potentially open due to a electrical defect, and also for floor railing plastic covers coming off,

after 3 days of the vehicle being in their possession they called me to say it was ready, upon picking the vehicle up I noticed a pile of cables on the floor and a black box which was my $700 Rockledge alarm which had been uninstalled without my approval. After asking to speak to the manager Dave they had me wait at least another 25 minutes until he finally had "time" to speak to me, which really exacerbated the situation. received no apologies whatsoever instead was given a lemon air freshener to shut up.

The manager Dave assumed i spoke Spanish addressing me only in spanish based on my dark complexion.

to make matters worse the service advisor Michael said they would work on my van right away and it would be ready in an hour, this was at 10:45 AM, received a call at 3:09pm saying my van was ready but they had to order additional parts, even though the previous advisor Jesus corona said all parts were in stock.

I will make sure this review gets published with the Orange county register, motor trend magazines, and every outlet possible.

I gave them an opportunity to remedy the problem, instead they gave me a run around and began pointing fingers.

Mario Perez