Have charged me through covid pandemic. I informed...

Have charged me through covid pandemic. I informed them of my disability and incapability to call without a carer and yet they still continued to raise prices. I'm sorry if you aren't aware there's a pandemic and how disabilities affect your customers. I got my carer to switch provider and my carer has been trying to contact about payment of what was owed but you refuse to talk to a carer. Disgusted. It now says I owe 500 insted of 230. I don't recommend. The app is also so broken. Says you can pay online but it never works and you always have to call to pay.