Shocking! Messed up a payment and ended up taking ...

Shocking! Messed up a payment and ended up taking 3 times more than they should have done. Staff who man the phone sound like their worlds are about to end. Received numerous emails that were for someone else so replied to the sender informing them of the error only to get a reply addressed to the same person again! Lets just hope its teething problems as I understand that they are a relatively new company.