Rasha Dawood

Review of HOTEL ASTORIA – Sofitel Hotels...

breakfast was great.

breakfast was great.
rooms great.
Air conditioning great.
lack of room service after 11 pm was shocking and very disappointing

Important: incorrect communication regarding transportation and shuttle services to the festivals was surprising and very disappointing.

I had emailed your staff regarding my reservation and have inquired about shuttle services to Tomorrowland. The main reason why I chose this hotel is because it is a well known brand that I had stayed in before, but also because of your stated affiliation to tomorrowland. Your staff have confirmed by email that there are shuttles to and from Tomorrowland for guests of the hotel. when I arrived, it turns out the hotel is not either involved or affiliated with tomorrowland services and the hotel staff were not able to help me, or refuse to acknowledge responsibility. when I had explained to the head of reception that they need to revise their information on their websites, he rudely stated that this is not his concern. the only people who were kind of enough to help us, were the staff of global journey, where they arranged a shuttle not just for me and my friend, but 8 other people. They even offered a shuttle for us to take us to the airports.