Cassie Hanson

Review of Tri-Valley Bekins

I would use another Bekins business. This group is...

I would use another Bekins business. This group is pretty unprofessional. I had to put some stuff in storage and due to an illness & ultimately a death in my family, it was over a year before I could move out of state & buy a home. When I got ready to move, their billing person said they had made a mistake in my monthly rental for over a year and that I owed them an additional $1K which I would have to pay to get my goods moved (in addition to the $5K moving charge). I had put two loads in storageand the rate went up after the 2nd load, so I didn't recalculate it. I was told what the monthly rate would be when I put the 2nd load in, so I didn't compare it with the paperwork. Then they informed me that I would have to pay it all by credit card because they no longer took checks. It's a poorly run business in my opinion. I will up date after the actual move takes place. Just don't listen to anything they tell you on the phone - get it in writing.