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Nishith Vyas

4 years ago

I had a terrible experience with this company. I a...

I had a terrible experience with this company. I am from India and I was booked by tour opetator named Sam Browne for Cliff of Mohar and Galway tour on 09 Nov 2019. I explained him the situation that I have to reach Dublin airport around 7.30 pm and I can take a trip back to Dublin by my own from Galway. He agreed to charge me 35 euros (original tour is 45 euros) and stated I can safely reach Galway around 5 pm and then I can head back to Dublin.

Then comes the tour day and I was informed by the bus driver named Jacquie that he could not take this pressure of making sure I reach to Galway by 5.15 pm (this was the time I had a citylink bus back to dublin) and had arranged another bus driver who can drop me at Dublin around 7.45 pm.

The second bus driver charged me extra 15 euros in addition to 35 euros (and i also paid 17 euros as per advise from Jacquie for citylink bus). Also the attitude of the bus driver was not good towards me. He was very rude.

In the end, this was not expected at all from the best tour company of Dublin and trip has become way more expensive for me. I need my refund back of 32 euros of extra charges I paid in addition to 35 euros.

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