All negotiation over Email and phone. Excellent h...

All negotiation over Email and phone. Excellent honest straight forward negotiation, no game playing. Made appointment to pick up vehicle and while everyone provide courteous, friendly excellent service the pick-up took longer than I expected. I do have to give Kudos to Sergio, he was fantastic, answered every question, coordinated the folks needed to complete paperwork, very pleasant and helpful. I would ask to deal with Sergio again.