Compared to all of my other stays at other hotels,...

Compared to all of my other stays at other hotels, this one was the worst in terms of rooming but was the most expensive. This isn t the important part but I ll give a few examples: the bed sheets were pilling, the room was smaller compared to other hotels that were cheaper (understandable because it is downtown toronto), very poor air conditioning that was loud and overheated the room. Edit: many of the towels also had yellow stains on it.

The most important part that ruined my stay was that, despite paying the $70 for the 2-day parking, we were given a ticket from the city hall for parking at a private property without consent. This completely dumbfounded us as we already paid and haven t ever experienced this in all our years of travelling. We talked to the front desk about this and the front desk was actually pretty nice in terms of attitude. We were pretty sure that they just forgot to give us parking for 2 days and instead only gave 1 day because we were given the ticket at 12:13 pm and the checkout time was 12:00 pm. However, the front desk staff, now the manager, continuously claimed that there was a flaw in the system and that it wasn t their fault and was instead the city s fault. I obviously did not want to deal with this as I am on vacation and this was also a rental car. This ticket couldn t even be resolved right there and then because apparently a handwritten ticket needs 7-10 days to process into the system. The manager just claimed that it isn t that hard and just do it yourself .

Honestly would have given this hotel at least a 4 star review if they haven t given me, their customer, an attitude while trying to resolve THEIR issue that was brought upon us.