A birthday gift for my daughter 05/18, sent on 05/...

A birthday gift for my daughter 05/18, sent on 05/12 from Salamanca to Toulouse, arrived in Toulouse on 05/14, and since 14 / is still in process without delivery. Impossible to speak to Seur neither through the free telephone number, nor through 902. I contact the company that makes the shipment, contact SEUR, which contains the phone number of the company that makes the shipment, they tell you that data is missing, LIE, but they do not contact him, to get the alleged failure. And there follows the package
in Toulouse.
So it's WORSE IMPOSSIBLE. NEVER AGAIN ON
MU VIDA I WILL RETURN TO USE THIS LOUSY PACKAGING COMPANY. 30 euros shipping