Mark Jeffrey

Review of World Toyota

I can not get a response back from managers here a...

I can not get a response back from managers here after leaving several voice messages. I was out of town and my rotars went out on a van with 29K miles. Tried to take to Toyota dealership (out of town) and could not get in so I had the work done at a local shop. Service guy on phone tells me I'm out of luck bc dealer did not do the work. Okay, but after paying a butt load for the van I'm not being stranded for long. I'm pretty sure the owners manual says a claim will not be denied when repairs are made by independent auto service provider.

I have no choice now but to dispute through the outlined chain given by Toyota. There is also a section on emergency repairs in the warranty as well. I'm a bit perplexed by this I thought World Toyota was the best in Atlanta.

However, when speaking with the front line workers all I got were instructions on what I should have done, etc. I'm a 40 year old man with a family who was out of town on vacation, don't lecture me on what I should have done. What I did was got my van fixed so it could be safely driven. Thanks.