So wife made a reservation, and I got confirmation...

So wife made a reservation, and I got confirmation. We got up here and they told me that the reservation had been canceled. They said they tried a notify me, but I never received a phone call and my bank never notified me of this. They then tried to charge my card for my stay after they told me they've cancelled my reservation. The guy at the front desk was incredibly rude told me it was a busy time and he didn't know they could fit us in. We then went down the road to mountain thunder and they were more than happy to accommodate us. My wife went to the spa there, but other than that not worth it.