I have been coming for years and until then I was ...

I have been coming for years and until then I was more than very happy. Unfortunately end stage renal failure was detected in my 5 year old cat. The shock knowing that I made him follow there from the beginning. That day, we kept telling me that he had predispositions ... Great !! So it would have been nice to offer me an annual blood test rather than waiting for the disease to be serious enough like this. Result, 2 weeks hospitalized, a SUB and a life shortened to 2 years max ...
Afterwards, they did everything to save him and a big follow-up since, and I thank them for that.
But the other black point, hence also my bad mark, it is much less serious but unbearable ... The security guard at the entrance, the grizzled man who must have missed his exam in the police.
Excessive zeal or frustration at his post? he acts like a real little gendarme. Since August, I have been spending my time at school for my sick cat, but also for my 3 other animals. Each time it's question after question, and if we don't want to answer, we are limited to yelling at. "And what are you coming for? In which department? And where is your animal?" but seriously, what I get involved. I understand that he must watch the comings and goings because there is also the school but must also respect the customer.
The other time I forgot my ID. I came 3 times a week for my cat in intensive care, he refused to let me in, I showed him my CNI on my phone, he didn't want to know anything and gave me a moral lesson like i was 15 years old. I spent more than 4000 in 2 months and we treat customers like that ?? I'm really mega cool as a client, but fed up with this guy at the entrance. I came again today, again the questions. He asks me where my animal is, I turn my back to show him my cat in his bag and there he swings me that he does not understand, ended up telling me that if all the customers did that and then he blows ... I assure you that it will end badly, that we are going to fight or that I will just stop coming. I am a client and not a kid. Qd I go to other vetoes, like last month, I am greeted with a smile ... Thank you for thinking about it, because I am far from being the only one to suffer.