First off, I want to say this resort is BEAUTIFUL!...

First off, I want to say this resort is BEAUTIFUL! This past weekend we had a Bachelorette party (Last Fling Before Ring package) and I was able to check in 2 hours early to decorate the room! Our first night went great except for the guys two doors down knocking on our door at 2 am non stop. We went down to the front of Htoads and asked if they had a shuttle to Shady Gators and the 3 young hostess all said I have no idea, and didn't try to be helpful and merely blew me off. My group walked outside and we waited for about 3 mins and a bus that had SHADY GATORS SHUTTLE plastered on the side came by and picked a bunch of people up. Day two we had "spa time" scheduled (I called about 3 weeks ago with appointments). The LFBR special says you can give your $20 credit to the bride, so I just gave mine to her and let the other girls go with her while I went to the pool. Here's where the communication FAILED again! I called as the girls walked down to the spa and they told me just to tell the spa i wanted to transfer my credit to Bride. The girls got to the spa, and were told they couldn't use my $20 credit and it would be lost. After arguing that I would have used it had I known that, they called the owner over and she allowed it. ---Later that night we wanted to get dinner at Horny Toads. I called at 720 and made a reservation for 9. We looked over at HT and saw plenty of tables open so we went over about 835. Walked in and the host Lincoln was at the front and told me it would be 20-25 min wait. OK that's when our reservation was anyways.... after waiting 25 minutes, the table in front of the door came open. a group of 7 walked in, with no reservation, and HE SAT THEM DOWN RIGHT IN FRONT OF US!!! About 2 mins later Sarah came over (manager) and was checking people in and I told her what happened, she IMMEDIATLY got us seated outside and apologized, thank you Sarah.---the hotel was beautiful, but lack of communication makes us not want to come back.