irresponsible lost & found team they have. Our pre...

irresponsible lost & found team they have. Our prescribed spectacles were fell down inside ride area. We can literally see them and it was reachable. Since ride was running, they didn't allow us to pick them (which I agree).But, they said they will courier us next day after they pick them. They asked us to write a complaint. We showed the onsite manager and staff around glass's location, we described clearly on paper. They gave a customer care number and a complaint number for reference. They haven't picked the phone a single time. And after a week I received a mail saying, they tried their best to find them and couldn't get them. They are really irresponsible. Can't do one simple job assigned.