If I could give this company negative stars I woul...

If I could give this company negative stars I would. The appraiser Sam Acuff is the most unprofessional person I have felt with. He quoted refurbished parts on my car and told me that they were not refurbished. He also hung up on me when I callled regarding the quote. This company is a nightmare to deal with.

Filing a claim through ACCC has been the WORST experience I have had with an insurance company. I do not know if their phone connection is bad but on my claim they listed my car make/model, phone number, and address incorrectly. The more I talk to them it feels like they are just playing games and giving me the run around.

Other issues worth mentioning would be
1- It is impossible to reach the adjustor on the first try.
2- The employees are not professional. I have received a lot of attitude.
3- They have no motivation to get moving on a claim.