Brianna Boston-Kemple

Review of Billion Automotive of Iowa Cit...

Very bad experience with the service department. B...

Very bad experience with the service department. Brought our car in to get a new battery on 8/31 and had an appointment at 2:30. Was told it should take about an hour so we would wait in the lobby. After waiting 4.5 hours and having to search the garage to find someone to ask why it was taking so long, we found out the car had been ready since 3:30 and no one came to tell us it was done. After calling the next day (given it was already 7pm at this point and basically everyone at billion had gone home, and not wondered why a customer was still in the waiting area) the service managers response was I ll go yell at some people . Zero recovery of service. I would not recommend their service department as they are unprofessional and inconsiderate of their customers time.