Angela Wiharto

Review of Hilton Hotel Bandung

I booked this hotel through a third party, which I...

I booked this hotel through a third party, which I usually do. I put note for a quiet room, away from lift, as it is our honeymoon. However when we arrived, I was pretty taken back. We got a room that s directly next to the lift, and the most disappointing moment was when there s nothing inside the room. No cards, nor complimentary cake. I expected a complimentary cake from a five stars hotel. We were staying at other five stars hotel before we stayed at Hilton, and they gave us a bouquet of flowers, assortment of chocolates, a card, also a complimentary slice of cake. Which really satisfied me.

Here at Hilton I was really upset cuz of the service. However, Ms Sysy did above and beyond to compensate with the disappointment. She came to our room with a slice of cake and complimentary 2 glasses of wines. She also offeres change of room, which I declined. I felt better after the complimentary as it lights up my mood.

As for the room, it s a huge room for a standard one. The downside of it is the amenities of the room. Also, the television is quiet old, the speaker isn t that good, and there s not a lot of channels to watch.

Buffet Breakfast in the morning, the omelette taste the best!!! The food were pretty good. It would be better if Hilton has more variations of food.
However, the bread and muffins were a bit stiff and it s not as soft as it should be.

Overall I would like to thank Ms. Sysy for her followed up and services that impressed me. :)