Were the staff loud and in front of other guests a...

Were the staff loud and in front of other guests and corrected, because we had criticized the unbearable sound in the restaurant.

Supplement from 06.07.2018:
Her "hearty" representations are well constructed and unctuously twisted and beautified in your interest.
Precisely because of our long-term loyalty we can judge the development of the last few years, which did not always consist of positive experiences for us.
A piece of broken glass in the Bircher muesli, which was already in the mouth and was almost swallowed, was just a "highlight", which was neither a regret nor an apology.
There were times when we highly recommended you, including within the company for exams. But the area manager has long since decided against your house.
It remains to be clarified: We were not transferred to any other table.
For breakfast we had always the same place, for dinner we sat on the second evening just a table - and that, because our "favorite place" in front of the aquarium on the first evening was already occupied.
Since on the 2nd evening the unbearable sound was even louder than on the first evening - which could be understood as a provocation - your service was addressed.
This immediately fought it off in a goofy outrageous way, a proposed down regulation would be completely impossible, and besides, one would not be able to go through the whole playlist on every song that does not like it. The genre was not changed, even though she admitted that this was not "hers" ...
In addition, she became very personal ("they always have something ...") and deviated from the matter.
A little later, when we were sitting alone in the room, she shouted loudly into the room, she would now have pulled the plug, whether that would be in our favor.
She was made aware that we are just eating and will talk later about what then wg. Their absence was no longer possible.
Who did not deal with whom "respectfully"?
With the "cordial and dedicated staff" you can only mean the lady at the front desk who took care of 2 broken doors in the spa area during the short period of our premature vacation, filled empty facial tissue boxes and even drinks at the outdoor pool Served, as in the restaurant area - again - no one answered the phone. Also, she always found the right words.
A real "lucky hit" for your hotel!
"Always at our side" she could, however, wg. the shift change not be, what else was not necessary.
Nevertheless, we wish you all the best for your "philosophy"!
With the "department store sound in the spa hotel" was certainly already taken the appropriate direction ...
The polo shirt of a previous guest, which we found on our departure under our bed, certainly belongs to this ...
regards
Evelyn u. Thomas Rhine