carol chung

Review of Hyatt Regency Vancouver

Convenient location, nice lobby, Starbucks attache...

Convenient location, nice lobby, Starbucks attached, but that's where the positives end.

For anyone with any kind of back issues beware - my husband was in pain after sleeping in this bed the entire time we were here. Bed is lumpy, pillows are flat, and overall was an uncomfortable sleeping experience.

Guest services members are also improperly trained - received conflicting information by 3 different people, which made checking out a bit more complicated than necessary.

Room also wasn't completely cleaned when we arrived - we had used toiletries and stains on carpet. After first house keeping, everything was clean.