Brock Haug

Review of Casa Ticul

Casa Ticul's whole business model is based on over...

Casa Ticul's whole business model is based on overpromising and underdelivering. We stayed here over Christmas break. Upon checking in, the desk clerk told us we had not paid for the breakfast option, despite that being clearly marked on our receipts. The reality is that the breakfast area here is shuttered, unusable. He was pulling a fast one. It looks like no one has gone near it in quite some time. The air conditioner leaked, forming puddles of water on our floor in the dead of night for us to slip and fall in in the mornings. Of the three pools advertised, only one works, it is tiny, on the ground floor, and freezing. At one point, the shower stall backed up, filling our room with the scent of raw sewage. Staff did attend to this, but as a result I couldn't keep any food down for the rest of the day, and felt uncomfortable cleaning myself for the remainder of the trip. The majority of rooms here are unusable and filled with hotel garbage, creating a stink that permeates the property. The wifi is unusably slow. As a setting for a murder mystery or horror film, Casa Ticul is perfect. For a relaxing holiday, it isn't.