My wife made reservations a month in advance only ...

My wife made reservations a month in advance only to find our room had been given away by the time we got there. This despite a deposit and a valid room reservation. We arrive after a long day of delayed flights to find to that we are given a hide a bed without blankets. The irony is that this was destined to a graduation gift from the wife for completing my degree after 7 years of going to school and working. So much for the romantic getaway. Thanks Hilton.