By far the worst customer service experience. We w...

By far the worst customer service experience. We will be cancelling a reservation for a group of 10 because they refused to accommodate a single guest who's wife had past. Highly recommend Secrets resorts, we've never had an issue booking through them. Wish they had a location in Nassau.

I did reach out to your awful costumer service team. But thanks for the generic reply to make it appear as if you are willing to resolve issues.