I stayed at the Hilton Riverside New Orleans for f...

I stayed at the Hilton Riverside New Orleans for four nights in April 2019. To say the least I will not be returning. I travel for a living domestically and internationally and I have never once ever, have had a rat in my room. There was a rat in our room just running around like he belonged. We phoned the guest services and was moved to another floor. We requested for general manager to reach out to us multiple times, but he never did. Nothing was offered to us and at this point we could not change hotels because our monies were tied up in this one. Also, while there a security breach took place..and everyone was locked out of their hotel rooms for hours. We had an important event to attend that evening which had to be delayed, because no one could get into their hotel room. This happened more than once even after the problem had supposedly been fixed. I would not recommend this hotel to any traveler. If so make sure your suite cases are zipped up and off of the floors.