Jenna Sack

Review of Bob Rohrman Schaumburg Ford

I've had two experiences with Rohrman Ford in Scha...

I've had two experiences with Rohrman Ford in Schaumburg. The first was with my 2005 F250 King Ranch diesel truck. I brought it in to have and oil change and the brakes looked at. At that time, I got a quote of all the maintenance they wanted to do on the vehicle (fair enough). Needing to leave for the weekend to a horse show, I left the dealership and noticed it was wet under the truck. Driving away, I called a family friend who owns an auto body shop and upon his review, I was leaking brake fluid and almost without brakes. Good thing I didn't immediately hook the truck up to a horse trailer and drive 800 miles round trip to Kentucky.

After this experience, I avoided the dealership until I received a Customer Satisfaction letter from Ford extending the warranty on my 2011 F150's electronic vaccum pump to 10 years or 150K miles. I finally had an answer to why my brakes didn't work when I turned the truck on first thing in the morning as the letter states that a failed vacuum pump = change in brake pedal feel or effort when the vehicle is first started. Since the truck had brand new brakes done at a different Ford dealership 20,000 miles ago, I am quite confident that this would be an easy diagnosis and fix.

So I made an appointment with the dealer to drop off the truck and have it inspected and (eventually) replaced. Apparently in 2016, the only diagnostics available is to leave the truck there for 24 hours and recreate the issue. I didn't wake up one day and decide I needed a new vacuum pump. I've had the truck inspected at a partner dealership and they were unable to recreate the issue because the truck needs to sit for an extended period of time (sometimes it does it after 8 hours, sometimes it is after 10+ hours). Great customer service and not a liability at all, huh? Will they be offering me a rental free of charge during that time? There are 2 instances of people losing brakes while driving because of this issue. If I back into something (or heaven forbid...someone), Ford is liable for failing to create a hassle free fix to a dangerous issue. I have created a case # with Ford's Customer Service Center.