We stayed at the Cheyenne Mountain Resort in Color...

We stayed at the Cheyenne Mountain Resort in Colorado Springs during the COVID-19 pandemic (specifically during June 2020). Upon booking a room at the resort we were told that there would be room service. Though once we arrived we were told room service was not operating, despite being told over the phone previously. Though we were dissapointed, it was fine since we had ordered a microwave. Sadly, once again, no microwave! Luckily we weren't charged the $20 microwave fee, but during a pandemic, no microwave and room service is unacceptable. Because of this we had to eat out almost everyday and couldn't save leftovers. Our hotel room was outdated with mold on the bathroom ceiling, broken lights, and the safe was locked (the hotel staff offered to fix the safe after we complained, but we decided not to use it). The guests staying in the suite above us seemed to be a herd of elephants, and we had to complain twice. Though, the staff did offer to relocate us, which is appreciated. The view of the mountains from our room was absolutely gorgeous. The location of the resort is the best aspect it has to offer. With a view of the mountains, bunnies running around the resort, and upfront lake access, the location of Cheyenne Mountain is prime! If you wake up early enough you can even spot a deer!
The resort offers many outdoor activities such as golf (club members), lakeside sports (paddleboarding, ect.), beach volleyball, tennis, basketball, soccer, and 3 pools to choose from. The lakeside sports are included in the resort fee, even if you don't use them. Because of COVID-19 we only participated in paddleboarding and beach volleyball. The amount of people in the pools were ridiculous, and it was a breeding ground for COVID-19. Though all the activities are nice if you're willing to take a hike to get to them. The resort is so spread out that if you want to enjoy the lake and other activities from your room, you'll have to walk 5+ minute walk down the hill. I'd advise driving if you're not in good shape and up for walking up hills. During our stay (5 days) it happened to be storming every afternoon, so the activities that weren't closed because of COVID were closed now. I know the resort can't control the weather, but it's such a bummer.
The hotel & restaurant employees kept saying different things from each other. One employee said the restaurant was completely booked, one said the restaurant was closed, and one said we could make a reservation. On Father's Day we ended up dining at the resort restaurant, Gate's Grille. Though they ended up messing up my father's club sandwich, and he was unable to eat it. Generally the restaurant served average food, nothing special.
Overall, the hotel was unprepared for the pandemic and was all over the place. The views were nice, but that's the best thing there. Hopefully the resort is better when a pandemic isn't ongoing, but I'm not sure if I'd still take my family back.