Cielo T. Lyu

Review of World Toyota

The financing and titling clerks Richard Terrel sc...

The financing and titling clerks Richard Terrel screwed it up. If not personally experienced, I wouldn t believe that staff members at this Toyota dealer can be so unprofessional and rude.Richard Terrel is the worst people who listened to my conversation with him questioned how this person still has a job.
1. Monthly Payment Statement NEVER Arrived. It was from the financing company where I learned that the dealer failed to submit my information for the entire month. Due to the delayed process of my financing paperwork, my contract date was changed from the 21st of every month till the 26th. I wasn t able to make my first monthly payment before the previously designated deadline.
2. Registration Tags NEVER Arrived. Because it s a leasing vehicle, the registration must be done by the dealer. The titling clerk violated the 30-day rule by the MVD of Georgia. World Toyota didn t process the registration tag until the 7th week when the temporary license plate was literally expiring. This titling clerk La-Shawnda LIED and hung up on me REPEATEDLY: (1) On June 27, she told me that my paperwork was submitted and I should be able to get my license plate by the end of the day. I didn t receive her call back as promised, and I had to call her. When the phone call eventually went through, she told me that it didn t happen because their people wrote the wrong amount of check so the application was rejected and returned by the MVD. (2) She suggested me to go to the local tag office to get a 30-day extension of temporary plate. She then gave me an address but the address turned out to be a tax commissioners office that does not deal with vehicles. (3) On June 28, I went to the Cobb County tag office for the suggested extension. The tag office person told me that I CANNOT GET THE EXTENSION BECAUSE THE DEALER HASN T ENTERED MY INFORMATION. The tag office person suggested that I call the dealer immediately because it was a very simple data entry process that would enable the office to issue me the 30-day extension. I called the World Toyota titling clerk La-Shawnda and told her that I was in the tag office as she suggested yesterday and I d need her help to get the 30-day extension. The county tag officer explained the same thing to her; however, LaShawnda said she wasn t able to input my information because she had a system error the system error story was later rejected by Richard Terrell, a staff member who claimed to be LaShawnda s boss. (4) It was LaShawnda who told me to go to the county tag office for an extension. It was because of her not inputting my information that I didn t get the 30-day extension. After I found out from the county tag office that it has been her fault since the very beginning, LaShawnda just hung up on me and said she won t talk to me until next Tuesday (4 days later).
3. Richard Terrell. (1) He did not let me finish my sentences. He demonstrated zero listening skills. (2) He provided conflict information with the titling clerk. When I expressed my doubt towards the conflicting information, Richard Terrell suddenly became so mad and then yelled that me for not trusting him and wasting his time. (3) He ridiculed my legitimate request of having a license plate to drive the leased vehicle. World Toyota already failed to submit my paperwork to the MVD within the required 30 days after purchase. At the time I talked to Richard Terrell, there was only 2 business days left before my temporary license would expire and World Toyota didn t submit my paperwork to the MVD yet. What I wanted to ask was: if by any chance the official license plate does not arrive on time, would the dealer provides me a loaner or cover the cost for renting a car until the license plate arrives. But guess what was Richard Terrell s reaction? He suddenly got mad and increased his volume and said that he swear, he attest, that he is not covering any such cost. Come on, I m just talking about a solution if the worst case scenario occurs due to their negligence!