First time calling them since setting up my electr...

First time calling them since setting up my electricity in my apartment almost two years ago. Have to say they have incredibly awful customer service representatives so far.

Had a very simple billing question to ask and site issue to address and after being put on hold for five minutes by some guy whose name I cannot remember, he connected back to me, muttered something under his breath that I couldn't make out or was just muffled, and then promptly hung up. Being put on hold in the first place was unnecessary for the problems.

Called back for the same thing and got a very monotone lady who wasn't much better. Instead of assisting me with what was necessary, I was told to just access the site (and oh look, I wasn't put on hold!). Well, the site was the problem. And instead of acknowledging what the problem actually was, it turned into a phone call to reset my password for my account so I can login to a nonworking portion of the site. Account credentials weren't the problem. Promptly hung up having wasted my time with another incompetent employee.

Can't say I've had this problem back home in California.