I just came back from a business trip in Seattle a...

I just came back from a business trip in Seattle and stayed there for one night. When I arrived at about 3pm, the room was not ready. Front desk said they would call me when it was ready. No one called in the next 2 hours until I went to ask the front desk, apparently it might have been ready already but no one called.

When I finally got the room key, it was the wrong key. I was so confused.

As it was a business trip, everything was paid prior to my arrival by the company. Although I reminded the front desk not to put charges on my personal credit card, I still got charged two days later. I had to call and straighten it out.

Except for confusions from management, room is nice and clean and the lakefront view is beautiful.