We began our day by getting there at 5:30, and dis...

We began our day by getting there at 5:30, and discovering the room had nothing but a shower. I had specifically requested a tub, as I was travelling with a one year old.. After an HOUR on the phone with Guest Services, they announced they didn't have a room in the entire hotel with a king and a tub. I hung up and called the manager, who immediately found one for me. We moved.

The bellman won't let you have a cart without using a bellman, so the bellman came and loaded our stuff from one room, to another. He left our fan (a remote controlled tower fan at that, not cheap!) which I didn't discover until we came in at 11:30 pm. I immediately called the front desk, who was supposed to call security and get back to me, as somebody had moved into the room. NEVER heard from them.

I had requested a 12pm checkout, at 8 am, housekeeping was banging on my door. Do you know how annoying it is to be able to sleep late for the first time in WEEKS and then housekeeping wake your two year old up at 8 am?? We'd just nodded back off, when at 10, security banged on the door, wanting to change the locks! Then at 11:15, housekeeping came banging again. There's also a traintrack that runs between the two buildings, and it's NOT soundproof (loew's and harrah's are, FYI). We were also by an elevator and got to hear screaming squealing kids all morning.

I went to the front desk at checkout to check on the status of my fan, and they'd never even recorded my call. I stood there for an hour, while they ran around "calling security/housekeeping".

Then they informed me that security would call me, which they did while I was at the riverwalk, and chastised me because he "couldn't hear me, go to a quiet place" and "he can't understand me, call him back."

This is the WORST hotel stay I have EVER had and we WILL NOT RETURN! What good is a hotel stay if you're stolen from, and constantly woken up??? Hilton DROPPED THE BALL! I will be doing everything I can to get my money back from this visit!!!