Molly Finzer Review of ACCC Insurance Company
Worst company to deal with. My husband's car was r...
Worst company to deal with. My husband's car was rear ended by a girl insured through this company in the beginning of November. It is now the end of January and I am still trying to have the claim fully resolved MONTHS later. Everyone in this company is argumentative, rude and condescending. They do not answer their phone, nor return voicemails. They also don't seem to understand how an out of office voicemail works as every voicemail I have gotten has their vacations listed for the months prior. They can't even be bothered with changing their voicemail when they do come back to work, much less actually return calls or answer their phone. It is a JOKE. Your client hit our car. She admitted fault at the scene because of her bald tires. Yet you have undercut all damages, fought and fought to not pay for the appropriate repairs, issued an appearance allowance to the body shop without even SPEAKING to my husband, fought to not reimburse the rental car we were charged for and the icing on the cake is when I ask to speak to your supervisor... YOU HANG UP ON ME like a teenager would. My husband's BRAND NEW 2017 vehicle that we had for less than a year was wrecked by your client and you treat us like we are the scum of the earth. Learn to actually treat people with some decency and respect, which we haven't received a smidgeon of from the adjuster from the beginning. My complaints won't stop with social media, they will be on BBB and with the Insurance Commissioner.
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