4 years ago

Terrible experience in the morning. Housekeeping w...

Terrible experience in the morning. Housekeeping woke us up at 11:00 sharp when we had a do not disturb sign up. She called the front desk and front desk called us the room. They asked if we wanted extended check out and we said yes, and expected to check out around 1. At noon, housekeeper starts forcibly knocking and trying to open the door. Yells at us and tells us, literally, to get out. Front desk calls again, offers the same extended check out and says we didn't ask for extended check out earlier. At this point I was angry we left. I'm a diamond member, give Hilton around $25,000 in business annually. Status doesn't matter here. Your business doesn't matter to them. I will not be giving El Conquistador my business ever again.

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